Many issues pop up with the DJI fly app, and DJI fly app errors are very common due to security updates, new firmware, and changes to smartphone and tablet operating systems. One of the most common reasons DJI fly app errors happen is security updates from Android or Apple.
The most common DJI fly app errors can be fixed by ensuring you have the latest Fly app version for your drone and looking on forums for beta versions of the Fly App that DJI releases to overcome issues quickly.
Recently, there have been many versions of the DJI fly app. The different versions can make it very confusing as to which one you should use. In the past, I have used older versions than the most recent release as it is more stable on my device.
I ensure that I do not update the App if it is working. Especially if I need to fly the drone for an important mission.
Blindly accepting any updates can cause you issues. Even though it is good practice to update the latest App as soon as possible, sometimes it makes sense to stay with what is working and update later.
Here are all the steps you should go through to easily and simply fix the most common DJI fly app errors you are likely to encounter.
Check that your smartphone is compatible with the App
If you have recently purchased a drone and are installing the DJI fly App for the first time, you must ensure that your smartphone is compatible with the official version of the App.
Sometimes it is the simplest things that we overlook.
Here is a list of the supported mobile devices for the DJI fly app:
|iOS (Requires iOS 11.0 or above)||Android (Requires Android 6.0 or above)|
|Compatible with iPhone 13 Pro Max、 iPhone 13 Pro、 iPhone 13、 iPhone 13 mini、 iPhone 12 Pro Max、 iPhone 12 Pro、 iPhone 12、 iPhone 12 mini、 iPhone 11 Pro Max、 iPhone 11 Pro、 iPhone 11、 iPhone XS Max、 iPhone XS、 iPhone XR、 iPhone X、 iPhone 8 Plus、 iPhone 8 For older versions: Click to download||Compatible with Samsung Galaxy S21，Samsung Galaxy S20， Samsung Galaxy S10+， Samsung Galaxy S10， Samsung Galaxy Note20， Samsung Galaxy Note10+ Samsung Galaxy Note9， HUAWEI Mate40 Pro， HUAWEI Mate30 Pro， HUAWEI P40 Pro， HUAWEI P30 Pro， HUAWEI P30， Honor 50 Pro， Mi 11， Mi 10， Mi MIX 4， Redmi Note 10， OPPO Find X3， OPPO Reno 4， vivo NEX 3， OnePlus 9 Pro， OnePlus 9， Pixel 6， Pixel 4， Pixel 3 XL|
If your smart device is not one of the mobiles above, you may consider buying a mobile device for flying your drone.
Alternatively, you can purchase the smart controller, which means you never have to worry about whether the phone is compatible with the App.
Try an older version of the App
Sometimes, when DJI release a new version of the App, it no longer works on your phone.
I have had a couple of instances where I have had to revert to an older version of the App to allow me to continue flying.
There are several ways to get older versions, and you can find them in Google Drive below.
This list is curated by a YouTuber and is my go-to resource if I need to downgrade my App to an older version.
Install the latest Fly App version
Installing the latest app version is another way of ensuring that your drone is kept safe and you can avoid any errors.
DJI are quite quick at producing new versions of their fly app once the community notes large-scale issues.
Importantly, you should head to the product page for your drone and click on the download tab. This page will show you the latest stable version specifically for your drone model.
Sometimes the generic DJI fly App page can be incorrect for your drone model. The correct version will be listed under the downloads tab for your drone.
Look for a beta version
In rare cases when DJI notices a huge issue, they release a beta version of the drone Fly app.
Whenever I encounter an issue, I head to the DJI forum and look for other pilots with the same issue.
Often, DJI will send out a beta version of their drone fly app to patch any issue.
There was an issue recently where an android security update stopped the drone from working – the DJI team sent out a beta version of the App to users and helped solve many of the issues.
Beta releases are quick fixes, but they work until DJI can release a version of the App that is fully tested.
No DJI fly App on the play store
The DJI Fly app is sometimes removed from the App or play store.
Each drone manufacturer has to abide by some strict data and security measures to have their application approved on the official Google stores.
If you cannot download the latest version, you should install the latest version from the official .apk file that you can find on the DJI website.
Install from the official .apk file
For security reasons, you cannot launch .apk files on your device without changing the security settings.
Because the DJI fly app is not on the android play store, you need to download the file directly from DJI and install it manually.
You can install it using these steps:
- Open the File Manager on your mobile device… > Downloads. Click on the APK file. Follow the prompts and directions for the DJI APK to install.
- Please enable the permission of “Install unknown apps” – ” Allow from this source” on mobile device settings.
- Please download a file manager app (if you don’t have one on your device) to install the apk file on the file manager.
Make sure that you install the APK file directly from DJI otherwise, it could be malware
DJI fly app stuck on academy
Sometimes the DJI fly app gets stuck on the academy screen.
It can be very frustrating but it is as simple as changing the font size and screen Zoom to default settings.
This is how you solve this particular issue:
- exit the DJI Fly app. Set “Font Size” and “Screen Zoom” to default settings in the mobile device’s System Settings. Or, change the font to its minimum. (Using Samsung mobile phones as an example: Settings – Display – Font and Screen Zoom).
- Then return to the App for operation. There should be a “Next” option in the blank.
- If there is no “Next” option after zooming out the interface, please click the blank area repeatedly (Under”How do I fly safely”).
Reboot your device
Sometimes it is as simple as turning your device on and off again.
I know that I forget to reboot my device regularly, and doing so maybe just the remedy for your app to stop throwing an error.
Contact DJI support
If you have tried everything in this article and you can still not get your DJI Fly App to work you can reach out to DJI support to ask for specific information about your issue.
It helps if you send the log files for further analysis, and you can access them for your android device here:
APP log: internal storage/android/data/dji.go.v5/files/LOG
Working with your DJI support member and offering them as much information as possible will help them resolve your issue much quicker.
The log files will reveal to them exactly what the errors are, and it may even be incorporated into an updated release if enough people have the same issue.
This article has covered everything you need to know about fixing DJI fly app errors.
It can be incredibly frustrating when things do not work as planned and they stop working when things have been fine before.
It is typically a security update that has caused the drone app to crash. However, DJI are very responsive to community feedback and will work quickly with you (even releasing a beta version) to solve the issue ASAP.
If it is not working and you want specific feedback for your particular issue remember to export your log files for further analysis and send them to DJI customer support. The quicker they get their hands on the information the easier and faster it will be for them to come up with a solution for you.